Shipping
What are your delivery times?
Please note that total shipping time=processing time+ shipping time. Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours. Usually about 7 -14 business days, you can receive the package
How much will shipping cost?
The specific freight and logistics duration are determined by the delivery address.
Can you provide worldwide shipping?
Yes we ship internationally and to almost all countries. You will receive your shipment 5-25 days after the order is shipped. All orders are shipped out within 1 or 2 days.If you are not able to place an order in your area, please contact us, please email at support@4often.com
How can I tracking my order？
Simply go to the Track My Order link in the footer menu and input your tracking number to see where your package is. If you need further assistance, we are always willing to help you.
The Tracking number says deliveed，but I haven't received my order？
All domestic (U.S) delivery issues become the responsibility of USPS once it’s been shipped from our warehouse or suppliers. You can contact USPS at (800) 275-8777 to locate your package at your local post office.
My Order
How can I cancel my order?
Unfortunately, we cannot edit or cancel an order once it's shipped. If an order needs to be changed or cancelled, please contact us as soon as possible.
Email at support@4often.com
What if I receive the wrong product?
We try our best to ensure the accuracy of each packaged product. If you have received an incorrect product, please contact us promptly. We will send you accurate goods as soon as possible
Email at support@4often.com
Can I change my shipping address after my order has been placed?
Once an order is placed, our warehouse staff can pack and ship your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Email at support@4often.com
I received a damaged item， what do I do？
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
Product
How do I return my product?
We are more than happy to provide you with a return and exchange service. Please contact us by email, we will help you with return service
Out of stock/backordered items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Do you still have a question? Send us an email via support@4often.com and we'll get back to you within 24 hours guaranteed.
